General
How far is the takeaway from me?
When you search for a takeaway using your postcode, takeaways will be listed in order of distance from you by default. The distance to the takeaway can be found in the search result.
How do I sort my takeaway search results on Foodhub?
You can find the SORT BY button on the top right side of the search bar where you can sort by Random, Alphabetical, Discounts, Distance and Rating.
Where can I find the contact details/phone number and location of the takeaway?
The takeaway contact details will be available on the takeaway website. Click on the VIEW INFO on the right top corner of the takeaway website you ordered from. You can find the Location of the Takeaway with the phone number on the bottom left of the ...
How do I know if the takeaway is closed or open?
On the Foodhub Website Takeaways that are opened will be listed under "TAKEAWAYS CURRENTLY OPEN'' and mentioned the number of takeaways currently opened. Order Now option will be available for the opening hours of the Takeaway. Takeaways that are ...
Do we have an option to arrange the takeaways in alphabetical order?
Yes, once the takeaways are listed after entering your postcode, click on the drop-down arrow next to SORT BY and choose option A-Z. This will arrange the takeaways in alphabetical order.
Unable to find my Favourite list of takeaways.
Please Login to the Foodhub account and click on the dropdown on the right top corner of the screen and select Favourites to view the saved favourites. If you still can’t find the takeaways in your favourites, please search the takeaways and click ...
How can I filter the takeaway near me?
Once your postcode is entered under the search box, by default, the Foodhub app shows the results of takeaways that are closest to your postcode.
The delivery driver made me feel unsafe.
At all times, delivery drivers are expected to be courteous and follow our community norms. Unprofessional behaviour will not be condoned. If your delivery driver made you feel uncomfortable in any manner, please report it to the takeaway ...
How do I place an order?
To place an order Click on the following link https://www.foodhub.co.uk/ Login to your account and enter your postcode and it will pull up all takeaways that deliver to your location. Select your takeaway and start ordering. Foodhub Website
How do I check where my order is?
Once your order is placed and accepted by the takeaway, you can visit your profile and check the order status by following the below steps. Once you log in to your account > select the Order History option from the drop-down on the top right corner > ...
Why should I order through Foodhub?
Our purpose first and foremost is to bring you the best local food. We know you appreciate good food, value for money, and convenience and we are the friendly local voice here to help you find what you need. We offer discounts and coupon codes on a ...
What is the SAVED tag option displayed beside my previous orders?
*It is the value you have saved on every order through Foodhub which includues the discounts/promotion codes * These savings are calculated by combining the total amount of discounts you have saved through placing an order through Foodhub.
How do I log-in?
Click on Login on the top right side of the Foodhub website. Enter the registered email address and password to login or just one click on the linked Google/Facebook account.
How to save a takeaway in your "Favourite" list?
You can save a takeaway in your favourite list of Foodhub accounts by simply clicking on the logo for the respective takeaway. Click on the dropdown on the right top corner of the screen and select Favourites to view the favourite takeaways you ...
How can I reset my password?
For Foodhub website 1. If you are logged into the Foodhub website, click on logout. 2. Click on login on the top corner of the screen. Do not select the Google or Facebook option for login, instead click on the login option. 3. Click on the forgot ...
How do I unsubscribe from Foodhub?
We are sorry to see you go. Our email subscription is free and, will keep you updated on the latest news, contests, and offers on Foodhub. You can unsubscribe in the following ways: * From Profile Page OR * From the website From Profile ...
I paid by card but I was asked to pay by cash on delivery?
You already paid for the order by card on our Foodhub website, but the driver has charged for the order again. Please report this to the takeaway or contact us on Live Chat and be sure to have your order number on hand so we can help right away. ...
Is there any additional charges for online orders/payments?
Food hub does not have any additional charges. However, there will be a transaction fee of 3.4%+£ 0.20 p which will be taken for each online transaction.
How do I place an order?
To place an order Click on the following link https://www.foodhub.co.uk/ Login to your account and enter your postcode and it will pull up all takeaways that deliver to your location. Select your takeaway and start ordering. Foodhub Website
How do I check where my order is?
Once your order is placed and accepted by the takeaway, you can visit your profile and check the order status by following the below steps. Once you log in to your account > select the Order History option from the drop-down on the top right corner > ...
Can I order in advance?
You can order food from a specific takeaway which is providing scheduled order/pre-order for delivery or collection from the takeaway. Schedule the pre-order: Login to the Foodhub website or App. Select the takeaways which provide pre-order on the ...
Can I edit My order?
Unfortunately, once an order is placed you don’t have an option to make the changes in the Foodhub website or app. However, you can call the takeaway directly to make changes. You can find the takeaway contact details under View Info in the right ...
Can I add special instructions for my order?
You can request modifications to your food ingredients and preparation. Add the special instructions in Instructions to your order field to update the takeaway for your dish preparation.
How do I cancel my order?
As long as the restaurant has not accepted your order, you are able to cancel your order in order summary help. If the restaurant started preparing your order and you want to cancel, please contact us in Live Chat. Foodhub Website Foodhub App
Order got cancelled, so I need a refund!
The takeaway can cancel your order in some instances such as item out stock, Takeaway closed or driver unable to reach you . If takeaway cancels the orders you get a refund of the payment, if already paid. You can cancel the order till the takeaway ...
What is a Foodhub Wallet?
Foodhub Wallet is an e-wallet where you can choose to receive the funds for cancelled online payment orders. The refunds will be credited to the Foodhub wallet instantly. If you select a card for the refund, the process of refund may take 3 to 5 ...
Payment deducted Twice / I can see Duplicate Transaction.
In rare cases, a card transaction will be charged twice for the single order due to an error in the order processing or technical issues with the bank. In those cases you will receive an automatic message from your bank to refund funds as per bank ...
Where to find Foodhub Wallet Amount?
Learn how to view the Foodhub wallet amount in your account Foodhub Website Click on the dropdown and select the Wallet option to view the available Foodhub wallet balance. Foodhub Mobile APP Click on the Menu and select the Wallet option to view the ...
How Do I Contact Foodhub Customer Service?
We are here to help! The fastest way to resolve your queries is to use the app or website. Foodhub Website: Login to your account. Click on the dropdown list and select Order History and then use Live Chat to report your query. Foodhub App: Login to ...