I have not received my order but the takeaway shows it's online.

If your order is not received, this may be due to the reasons mentioned below:

1. Delay due to takeaway is busy with more orders.

2. Takeaway is closed early and not updated on the website.

You can contact the takeaway to get an update of your order. Find the contact details of the takeaway under VIEW INFO on the right top corner of the takeaway website. 

Or

You can reach out to our Foodhub customer services on Live Chat.

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• I did not get an order confirmation email?

  If you have not received any email updates about your order confirmation, it is likely the emails were marked as spam. You may check your Order history for orders or click on Live Chat to contact our team or send us an email at hello@foodhub.com with ...

• I did not place an order but I have got an order confirmation email.

  If you did not place an order but if you have received an email regarding order confirmation, please contact us on Live Chat or email us at hello@foodhub.com You can share the order number or screenshot of the email to resolve the issue.

• How do I send a file/ Image/ Screenshot on the Live Chat?

  You can share attachments in Live Chat after the chatbot replies. Once the chatbot replies, the attachment logo displays. Click on attachment logo a popup window opens, select the file and share the attachment (Image/screenshot). 

• My order was cancelled

  The takeaway always tries to fulfil your order. The takeaway may have cancelled your order in some instances such as items being out of stock, the takeaway closed early, or the driver being unable to reach you. On cancellation, you can choose to ...