My order was cancelled

My order was cancelled

The takeaway always tries to fulfil your order. The takeaway may have cancelled your order in some instances such as items being out of stock, the takeaway closed early, or the driver being unable to reach you.


On cancellation, you can choose to order from different takeaways.

If the takeaway cancels orders, you get a refund of the payment, if already paid





You can reach out to our customer services on Live Chat.






    • Related Articles

    • Order got cancelled, so I need a refund!

      The takeaway can cancel your order in some instances such as item out stock, Takeaway closed or driver unable to reach you . If takeaway cancels the orders you get a refund of the payment, if already paid. You can cancel the order till the takeaway ...
    • How can I get my refund?

      Refunds & Compensation If you are unsatisfied with an order or service from a takeaway and would like to get a refund, you can reach out to us through our live chat or email support and we will do our best to resolve your complaint. Procedure For us ...
    • Why haven't I received the refund to my wallet yet?

      You will be able to get the refund to your Foodhub Wallet if you have Saved Card information in your account and if the order is cancelled by the takeaway. Once the order is cancelled, an email is sent with the option for you to Choose between Card ...
    • Order was not delivered.

      If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email and we will look into it for you and arrange for a refund (if applicable). An order ...
    • Can I get partial refund for a missing/incorrect/bad item?

      A partial refund back to your bank account is not possible at the moment. A partial refund has to be given out in cash or to be sorted out on your next order (as per the decision of the takeaway). Please get in touch with the takeaway directly so ...