Refund Enquiries
Placed an order but payment gone through twice.
This means the duplicate payment will be automatically credited back to your account within 3-5 business days. Just to be sure please log in to your Foodhub account and go to 'Order History'. If there are two orders reflecting in your account, then ...
How can I get my refund?
Refunds & Compensation If you are unsatisfied with an order or service from a takeaway and would like to get a refund, you can reach out to us through our live chat or email support and we will do our best to resolve your complaint. Procedure For us ...
Where can I see the refunded amount in my Foodhub Wallet?
Foodhub Wallet on the Website - Go to the Foodhub Wallet option by clicking on the drop-down next to your name on the top right corner of the website. You can find the balance and refund history on the Wallet Page. Foodhub Wallet on the Mobile APP ...
I placed an order by mistake I need to get a refund.
The online ordering system is very easy to order. You just have to follow few steps to complete the order. Few customers might try to check some information online but they might end up placing an order. Sometimes customers end up placing an order ...
Why haven't I received the refund to my wallet yet?
You will be able to get the refund to your Foodhub Wallet if you have Saved Card information in your account and if the order is cancelled by the takeaway. Once the order is cancelled, an email is sent with the option for you to Choose between Card ...
Can I get partial refund for a missing/incorrect/bad item?
A partial refund back to your bank account is not possible at the moment. A partial refund has to be given out in cash or to be sorted out on your next order (as per the decision of the takeaway). Please get in touch with the takeaway directly so ...
What is Foodhub Wallet?
Food hub Wallet The main purpose of the wallet is to make the refund process quicker and easier for all. You can utilize the credit in your wallet to place an order from any takeaway of your choice. When an order is canceled by the takeaway, you ...
Order was not delivered.
If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email and we will look into it for you and arrange for a refund (if applicable). An order ...
Payment processed but order not confirmed.
There is a system in place that will automatically issue your refund for when the order gets stuck in between systems. This can happen due to internet connectivity issues or server latency problems. We recommend checking with the takeaway first and ...
Payment deducted Twice / I can see Duplicate Transaction.
When you make an online order, sometimes you might be charged twice for the same order. If you check with the Takeaway they might also confirm receiving your order once. This scenario occurs when the payment is stuck between the systems. This can ...