I placed an order by mistake I need to get a refund.

I placed an order by mistake I need to get a refund.

The online ordering system is very easy to order. You just have to follow few steps to complete the order. Few customers might try to check some information online but they might end up placing an order. Sometimes customers end up placing an order with the wrong takeaway, this might happen with the Franchise takeaways. 

If the order was placed by mistake and if you like to cancel the order, please contact the respective takeaway immediately over the phone to cancel the order before they process. If the order is paid, the Takeaway will cancel and process the refund for your order. Once the refund is processed, the refunded amount will be credited back to your account within 3-5 business days.

    • Related Articles

    • Order got cancelled, so I need a refund!

      The takeaway can cancel your order in some instances such as item out stock, Takeaway closed or driver unable to reach you . If takeaway cancels the orders you get a refund of the payment, if already paid. You can cancel the order till the takeaway ...

    • How can I get my refund?

      Refunds & Compensation If you are unsatisfied with an order or service from a takeaway and would like to get a refund, you can reach out to us through our live chat or email support and we will do our best to resolve your complaint. Procedure For us ...

    • Placed an order but payment gone through twice.

      This means the duplicate payment will be automatically credited back to your account within 3-5 business days. Just to be sure please log in to your Foodhub account and go to 'Order History'. If there are two orders reflecting in your account, then ...

    • Can I get partial refund for a missing/incorrect/bad item?

      A partial refund back to your bank account is not possible at the moment. A partial refund has to be given out in cash or to be sorted out on your next order (as per the decision of the takeaway). Please get in touch with the takeaway directly so ...

    • Why haven't I received the refund to my wallet yet?

      You will be able to get the refund to your Foodhub Wallet if you have Saved Card information in your account and if the order is cancelled by the takeaway. Once the order is cancelled, an email is sent with the option for you to Choose between Card ...